Articles bought on Hominilife shop is fully returnable and refundable within 14 days upon receipt. If you want to return an item please let us know within 14 days upon receipt by sending an email to firstname.lastname@example.org. Please explain which articles you want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is void if you use the product in a way that obviously reduces the sale value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the resale value of the item.
Please contact us at email@example.com and include the following details:
Zip Code – City
A short description of why you want to return the goods
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We need you to take pictures and make videos of the issue and send them directly to contact@firstname.lastname@example.org. We will get in touch within 3 business days of your claim to work with you on the next steps.
All items are eligible for a refund within 30 days of receipt if you are not fully satisfied with them. （Special Note： Wheelchair products do not accept return and exchange services, if you have any questions, please feel free to contact us）
To claim a refund, please reach out to contact@email@example.com with your request and we will respond within 3 business days and work with you to process your claim as soon as possible.
When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase. If you return all items in your order we will refund the original shipping costs, if you however only return part of your order we will only refund the items cost.